Previously, I was comfortable trading at Alpari, but this year there have been a lot of policy changes. starting from reducing the leverage, changing the maximum lot, now the spread is floating. Confused
I tried to withdraw funds 3x with transaction numbers 25631019, 24584342, and 24556904, and all were rejected for the following reasons:
Transfer request No. 25631019 rejected. Reason for rejection: an error occurred while trying to complete the operation. Please try again or contact our payments department: +448449869559 (ext.2), Mon-Fri, 06:00-17:00 GMT.
Like when I deposited, I withdrew funds using the Ebanking method. I followed the procedure in the banking funds withdrawal menu step by step.
And I regret not being able to contact CS by email or webchat. I was only given a contact telephone number for the UK.
I was disappointed with Alpari's new website. The appearance is less attractive and very difficult to access. So I'm confused about where to look for information. My advice is to return the arrival to the old website. I am commenting because I have been a loyal trader for a long time.
I first registered and made a deposit via E-banking. It turned out to be very difficult, several times the widget for the payment process said it had failed. Up to 5x. And the last one still failed. But in reality it turned out that the transaction was successful after I saw the mutation and the remaining balance in my account. I'm still waiting for the last one because the status is still processing. Unlike XM, deposits via E-banking are very fast and require no processing. Instant about 1 second in.