I think they are keeping the WTI price lower than other brokers and charging high swaps which are higher than other brokers to force clients to close with a loss. Recently I notice that this is also happens on a lot of other instruments as well such as Gold, Indices, and Oil to force their clients to use future contracts which have expired dates instead of spot instruments. I will withdraw all my money and will not use their service anymore as these incidents happen a lot of time and I am very disappointed.