Customer Support Didn't Help Anything

I've only recently had problems with Oanda. You see, several months ago they updated their deposit/withdraw feature in which you must scan your credit card on their website. This is not easy for me to do due to the nature of my phone. The worst thing is my bank changed names and I have to replace the card on file. This means I could not deposit nor withdraw any money until the new card was established. The websites keep refusing to read my cards, I did as instructed by the website.

I think customer service must have a solution to this problem. So I contacted them, nevertheless, the representative continued to repeat everything I did already. After 24 hours nothing happened with my card being updated. I continued to scan and download. This time it worked. But this time I received an email saying that my name did not match the card, which is impossible since I am using the same name.