Issue with the withdrawal method on Instaforex broker

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mido
03 Aug 2021, 14:22 983 Views
Hello SF, I'm really confused about Instaforex. I made a deposit using online banking and used the cimbP2p payment method. I transferred to a virtual account at CIMB under PT Antares payment method. Now, after a week of trading, I tried to make a withdrawal using the same online banking method, but there is no option for cimbP2p. I chose CIMB and entered the same account number I used for the deposit, but the withdrawal process always fails and the balance is returned. I asked customer service and their response is always the same, telling me to use the same method and bank account for withdrawal, even though the method and bank account are already the same. What should I do? I'm really frustrated.

2 Answer

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erik tri cahyo 04 Aug 2021, 23:59
To Mido,

Please be aware that not all deposit methods provided by a broker can be used for withdrawals. And this often happens with offshore brokers.

For example, an offshore broker may accept deposits using methods: A, B, C, D, E, F, G. Whereas for withdrawal purposes, the broker only serves methods: A, B, C, D. So what's the conclusion? The conclusion is that, for ease of transaction, you should choose one of methods A, B, C, D for deposit purposes. Because only these methods can be used for withdrawal.

But I don't have an account to make a deposit with those methods, I only have account F to make a deposit. Can I make a deposit? The answer is still yes. However, you will experience difficulties when withdrawing funds in the future because the broker cannot process withdrawals with method F. So what's the solution? Well, you have to create one of accounts A, B, C or D to be able to make a withdrawal.

In this way, sometimes the broker you use is the same as the example illustration above. As a solution from us, it is recommended that you choose to withdraw funds using another method (for example, interbank transfer/wire transfer). If you do not have the requested bank account, you can create a new bank account first.

Then can you withdraw funds by bank transfer? Even though the initial deposit method was through a virtual account? The answer is yes, as long as the name used is the same (both the name on the new bank account, the name on the trading account, and the name on the virtual account when making a deposit). If it still doesn't work, it is best to ask for direction and a solution from the broker's customer service.

Hopefully this can help.
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Gaffar Gazali 06 Aug 2021, 07:49
I have an idea, bro, if the rule is that Deposit = Withdrawal. Check the banks available for Withdrawal. Then Deposit through that bank, then try to Withdraw through that bank. I always check the banks available for Withdrawal, usually that bank is the one I use for deposit. At my broker, it's no problem, as long as the name on the recipient's account is the same, it will be transferred. Because the Withdrawal request is through a wallet account, it also uses security questions, passwords, and phone numbers. Maybe the broker's regulations are different. But my advice is to try depositing again using the bank transfer method then immediately Withdraw using the same method. Brokers are like that, Margin Call is fast when losing, Deposit is easy. But when it comes to Withdrawal, things start to get difficult. Bro, did you Withdraw? Nice profit!

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