Kim Reilly Joins Pepperstone to Lead Client Services Team
Pepperstone has appointed Kim Reilly as Head of Client Services, to enhance client services amid intense competition in the forex broker industry.
Forex broker Pepperstone has just welcomed Kim Reilly as its new Chief Client Experience Officer, marking an important step in improving customer satisfaction and service strategy. Reilly has plenty of experience in this industry, having held various key roles at major brokers.
Most recently, he served as Head of Customer Journey and Quality Assurance at FP Markets, where he helped drive client relationship and partnership initiatives in the Cyprus and London offices.
Prior to working at FP Markets, he worked at IC Markets as Head of Partnerships and Client Relations and spent several years at FxPro, with various positions such as Client Relations Manager, Supervisor, and Customer Support Officer. With a strong background in customer experience and service training, Reilly is expected to enhance the quality of service Pepperstone forex broker and overall client journey - especially in the competitive UK market, where the broker is licensed and regulated.
In his new role, he will focus on optimizing customer interactions and implementing strategies that serve both new and existing clients. His appointment also highlights this Tradingview broker partner's continued commitment to clients, even as the industry becomes more competitive.
Meanwhile, in the latest forex broker news, Pepperstone continues to expand its offerings by adding 79 new US stock CFDs, including names like Tesla and Nvidia.
About Pepperstone
Known for its customer service, Pepperstone provides multilingual support through live chat, email, and phone. Its professional 24/5 client support has been awarded by the Global Forex Awards and Professional Trader Awards, strengthening its reputation as one of the best brokers in the business.