Octafx.com or octafx.work?

To OctaFX.
I ask for a detailed and detailed explanation as to why my account 4928721 is in minus even though it has been completely hedged or locked. ....With the minus continuing to increase, you made my account hit by MC and even STOP OUT so that my balance became ZERO.
It is very unreasonable for an order that has been perfectly HEDGING or LOCKING to have a negative increase.
I have repeatedly asked for a detailed explanation of my JUNRNAL order tick by tick but it seems like Octafx doesn't dare to open it. How come my HEDGING order has an increase in minus? isn't it logical that he should remain balanced. Like when I first applied this hedging from 7 pm and until 11 pm there was no additional minus or profit, it remained stable. then I just went to , woke up in the morning and saw that my MT4 account had ZERO BALANCE, looked at the history of my closed order at 00.05 and my STOP OUT had ZERO balance, is the
OctaFX system really designed to chase customers to become MC or STOP OUT?? are you MC HUNTER???
Even though there is no prohibition on HEDGING strategies written on OCTAFX, if there were a prohibition I would definitely not hold HEDGING
I'm swap free, commission free. Under these conditions there shouldn't be any reason for my BALANCE to decrease at the change of day.
So, what is the reason why I got MC or STOP OUT, asked for a detailed explanation, until today OctaFX has not responded to my email.
I wrote it here because I know Octafx from about forex and I believe reviews about forex are fair.

Yth. Sopiyan, Terima kasih sudah menghubungi kami dan atas ketertarikan Anda bertrading forex dengan OctaFX. Perihal domain kami, OctaFX.com adalah situs web resmi broker Internasional OctaFX yang beroperasi di seluruh dunia di mana kami memiliki beberapa domain khusus untuk negara tertentu dan untuk Indonesia sendiri domainnya adalah OctaFX.work.
Artinya, Anda bisa menggunakan kedua domain tersebut, kedua-duanya adalah domain resmi OctaFX. Namun, untuk kenyamanan Anda, kami menyarankan untuk menggunakan domain OctaFX.work apabila Anda ingin mengakses situs web kami dari Indonesia. Silakan hubungi kami kembali melalui email support@octafx.com, apabila ada pertanyaan yang lain. Tim kami akan selalu siap untuk membantu Anda.
Hormat kami, OctaFX

Dear. SpasiDD,
Thank you for contacting us, we really appreciate that you have chosen OctaFX as your forex broker. Please also note that our TCD team has sent a complete explanation and complete account statement to your email.
When hedging, don't forget that Buy and Sell orders are closed at different prices, namely the Bid price for Buy orders and the Ask price for Sell orders. The Ask price is always higher than the Bid price because there is a spread. Therefore the loss from a Sell order on the same symbol can be much greater than the profit from a Buy order, especially around midnight when trading activity and volatility in the market is higher and the spread becomes higher too. You need to consider this when trading.
To avoid such cases in the future, we recommend that you watch our educational webinars on risk management and trading strategies on YouTube. You can also always contact our Customer Support if you need further assistance or guidance. Please contact our team 24/7 via email support@octaFX.com .
Sincerely, OctaFX

Dear. Sopiyan, We are very happy to read that you are satisfied with our service. Knowing that you are a happy trader is the best encouragement for our team in OctaFX. We are always ready to help you and answer all your questions in Live Chat on our website/app, via email support@octaFX.com , or on our official social media. Sincerely, OctaFX