No-Robot Customer Service

To be honest I am fairly new to trading and I don't have enough knowledge to fix my own problem yet. Understandably I got plenty of hiccups with my platform. But, luckily the Admiral Market's customer service help me to navigate. They were pretty chill about it too, they don't judge and give me a lot of guidance. Honestly, at first, I was afraid because I heard that most broker only uses a robot to reply to unimportant clients like me. But I was lucky that Admiral doesn't do that.