Unable to Login in MT-4

Trading Platform
H
Hariyanto
12 May 2018, 17:28 3,731 Views
Please help...
I have already opened a demo account with Instaforex, and I have the account, trader password, investor password, and server. When I try to login at the bottom right of the MT4 platform, it says "invalid account", even though I directly copy the account from the photo on my phone and also from the one sent via email, but it still fails. Why is that?

1 Answer

M
martin 15 May 2018, 13:51

@ Hariyanto:

It is likely that the server on your account is inactive or n/a (not available). For demo accounts, the server can sometimes be inactive. You can check this by left-clicking the bottom right of the platform, which will display a list of active servers with their respective ping sizes:




Then check your account by going to File - Login to Trade Account, adjust or select a server that is active and has the smallest ping number:



          


After that, left-click the bottom right of the platform again, and Rescan servers.
If it still says invalid account, try restarting MT4 by exiting and logging back in. If it still fails, you must create a new demo account, note the server and adjust it to the active server.

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