Help sorted out my withdrawal problem, thank you

I guess I owe an apology to this company. I made a withdrawal request, but the money didn't show in my account until the next day. Of course, I panicked and tried to contact customer service. But unlucky me, it was the weekend. They answer me the next day. They calm me down and told me that there must be a problem with the systems. They suggested I submitted another withdrawal request. So, I decided to make another withdrawal and the money was in my account the next day. Thank you for the team who did a great job helping me during crisis.