Unable to Withdraw via Doku eWallet

Deposit Withdrawal
A
ari
01 Oct 2020, 15:59 933 Views
I deposited through Doku eWallet, but why is there no option to withdraw to Doku eWallet? Can I withdraw to another account instead?

3 Answer

E
erik tri cahyo 05 Oct 2020, 15:56

To Ari,

If you use the e-Wallet / e-Payment method to make a deposit, then the withdrawal process must also use the same method. However, if you are unable to make a withdrawal via e-Payment (even though you deposited using that method), you should try asking the broker's customer service directly.

S
Samuel 07 Oct 2020, 11:03
Does this also apply to other brokers in general, Sir? Those that don't use Doku, I mean?
E
erik tri cahyo 09 Oct 2020, 09:15

To Samuel,

Yes, this generally applies to all brokers. In other words, if you choose to use e-Payment (for example Skrill) for deposit purposes, then you must also use the same e-Payment service for withdrawals (in this case, withdrawals must also go through Skrill).

Hopefully this helps.

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