IP Address for Website Access Different from IP Address for Trading. Is it a Violation of the Rules?

@ Helina Gesti Wulandari:

- … I can't upload documents on the website opened on Android …

You can, Ma'am. First, scan the document as an image file (can be in png or jpg format), then save the image on your Android smartphone. Then upload the file on the FBS website opened on your Android smartphone.

- … Is my account included in a single IP address violation?

We don't think so, because you are accessing it through a smartphone, not a PC. But if via PC, it should be with a PC whose IP address has been tracked by the broker (not changing PCs).

- …. Can I still WD?

We think you can, as long as your account is not problematic or blocked. But for withdrawals, of course, there are conditions according to the broker's terms, for example, whether you can withdraw if there are still open positions, etc.

Thank you in advance for the responses from all seniors. I always use the same PC with a fixed IP address, as well as pull on Android. Incidentally, on Sunday I managed to contact/chat with FBS customer service, according to them, this is included in a violation of a single IP address... even though I use the PC on the advice of FBS Customer Support.

@ Helina Gesti Wulandari:

Android smartphones do have an IP address, and can be tracked (identified). In this case, this means the broker (FBS) does not allow access to the same account from different devices. So if it has been suggested with a PC, for the future it must be with the same PC.

In our opinion, for the convenience of trading, you should follow the terms of FBS. You decide whether to trade with a PC or smartphone, and inform FBS of this.
We do not know what consequences your violation of the single IP address will have on your account? Will it be blocked?

In addition, also ask the broker, for example, if you decide to use a PC, if the PC is lost or damaged and you have to replace the PC, the IP address will be different. Also, if you decide to use a smartphone, if it happens to be lost or damaged and you replace the smartphone, what are the terms?
We hope this issue can be resolved quickly.

Why is the issue of differing IP Addresses such a concern for brokers?

@ Baba Supratman:

To prevent the misuse of a trader's account by another person / trader.
If there is no regulation that the IP address must be the same, then if another person knows your login number and password, that person can access your account via their computer, and can trade your account for certain purposes.

With the provision that the IP address must be the same, the broker wants to ensure that only you can access and trade your account. So the provision is for safety, or to guarantee the security of the trader's account.